Privacy Policy

At Salve Collective LTD (“Salve Living,” “we,” “our,” “us”), the protection of your personal data is a fundamental value. Compliance with all applicable personal data protection regulations is one of our highest priorities. The purpose of this policy is to explain how we process the personal data you provide through different forms, questionnaires, contracts, and other data collection channels during the real estate intermediation process. This Privacy Policy applies to the website www.salveliving.agency, including all online questionnaires and forms that we use to better understand your needs and to match you with the right property.

Company name: Salve Collective LTD
Address: SHtip 30, Plovdiv, Bulgaria
Website: www.salveliving.agency
Email: privacy@salveliving.agency
Data Protection Officer (DPO):
Commission for Personal Data Protection (КЗЛД)
Blvd. “Prof. Tsvetan Lazarov” No. 2, Sofia 1592, Bulgaria

This Privacy Policy applies to the following categories of data subjects and the data collected during the real estate brokerage process, including data provided in online questionnaires and forms.

Property seekers / potential buyers:

• Identification data (name, email, phone, nationality).
• Contact information.
• Economic and financial data (budget, financing).
• Lifestyle and preference data (location, property type, amenities, family situation, interests, relocation plans).
• Data about timelines and goals.

Potential client owners (sellers/landlords):

• Identification data.
• Contact information.
• Data about the property and environment.

Active clients (buyers/sellers/tenants/landlords in ongoing operations):

• Identification data.
• Contact information.
• Economic and financial data.
• Property and transaction data.
• Billing and contractual data.

We process your personal data for the following purposes:

Property seekers / questionnaire respondents / potential owners:

• Real estate brokerage.
• Analyzing questionnaire responses to identify suitable properties matching lifestyle, budget, and preferences.
• Creating client profiles to provide personalized recommendations.
• Execution of contractual or pre-contractual obligations.
• Following up on ongoing operations.
• Communicating relevant developments.
• Compliance with legal obligations (e.g., anti-money laundering, data protection).
• Sending commercial communications (with your consent).
• Requesting feedback regarding the services provided.

Clients participating in an operation:

• Real estate brokerage.
• Processing purchase, rental, or sale operations on your behalf (if authorized).
• Execution of contractual or pre-contractual obligations.
• Ongoing monitoring of the transaction.
• Communication of relevant events.
• Billing and accounting for services rendered.
• Sending service-related communications.
• Compliance with legal obligations (e.g., tax, accounting, money laundering).
• Commercial communications (with your consent).
• Requesting your opinion regarding the service provided.

Any other purpose not listed will be communicated to you before processing your data.

The legal bases for processing your personal data are:

Consent of the data subject

When you fill out our questionnaires or forms, you consent to us using your answers to recommend properties, create profiles, and communicate with you. Consent also applies to sending marketing communications, which you can withdraw at any time.

Performance of a contract

If you enter into a client relationship with us, we may process your data when necessary for the execution of pre-contractual or contractual measures.

Legal obligation

We process certain data to comply with laws (billing, tax, anti-money laundering).

Legitimate interest

We may process data to improve service quality and personalization, provided such interests do not override your rights.

Your data will not be sold, rented, or made available to third parties for their own purposes. It may be shared with:

• Service providers assisting us (CRM, hosting, questionnaires, IT security, analytics).
• Clients (buyers/sellers) are directly involved in the transaction.
• Notaries, property registries, financial institutions, and public administrations are legally involved in operations.

All providers act under contract and only on our instructions.

• Questionnaire responses and inquiries: up to 24 months after last interaction.
• Real estate transaction data: up to 10 years, to comply with anti-money laundering obligations.
• General brokerage data: up to 5 years after the end of the business relationship.
• Marketing and communications: until you withdraw consent, plus an additional 24 months to handle claims.

Where legally required, data will be blocked (restricted) until the expiration of limitation periods.

When you complete our buyer or seller questionnaires, we use your answers to create a client profile so we can suggest properties that best match your needs and preferences.

• This profiling may include budget, location, lifestyle choices, and other factors.
• It helps us provide tailored property recommendations.
• We do not make automated decisions that have legal or significant effects without human involvement.

If you do not want your data to be profiled for recommendations, you may contact us to limit processing.

You may exercise the following rights at any time:

• Access: Know what data we process about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Objection: Object to data processing for direct marketing or based on legitimate interest.
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Receive a copy of your data and request its transfer to another controller.
• Withdraw Consent: At any time, without affecting the lawfulness of processing prior to withdrawal.

How to exercise rights:
Send an email to privacy@salveliving.agency or write to:

Salve Collective LTD
SHtip 30, Plovdiv, Bulgaria

Include a copy of your ID or equivalent proof of identity, with the reference “Data Protection.”

If you believe your data has been processed unlawfully, you may also lodge a complaint with the Bulgarian Commission for Personal Data Protection (КЗЛД), Blvd. “Prof. Tsvetan Lazarov” No. 2, Sofia 1592, Bulgaria, https://www.cpdp.bg.

Your data will be treated with strict confidentiality. We apply technical and organizational measures to prevent loss, misuse, alteration, unauthorized access, or disclosure of your personal data.

If any service provider processes data outside the European Economic Area (EEA), we will adopt appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission.
• Certifications, codes of conduct, or participation in recognized frameworks.

For information on cookies and similar technologies, please refer to the Cookie Policy section available at the bottom of our website:
www.salveliving.agency

📌 Company Details:
Salve Collective LTD
Address: SHtip 30, Plovdiv, Bulgaria
Website: www.salveliving.agency
Email: privacy@salveliving.agency